Title : Customer Support Manager
Job Number:20067
Location:
Montgomery – AL

Please submit your cover letter, resume and salary requirements to: jobs@autoeveramerica.com.
Please add the job number on the subject line.

JOB SUMMARY:
  • This position provides overall leadership and direction to the Customer Support section.

JOB RESPONSIBILITIES:
  • Create and maintain a high performance team that understands and exceeds user expectations.
  • Establish clear objectives and standards for subordinates.
  • Frequently measure the sections performance in regards to meeting user requirements, project progress and budgets compliance
  • Manage a large portfolio of projects, tasks, issues and systems.
  • Prepare written proposals, policies, procedures and personnel evaluations.
  • Conduct/Lead formal meetings with teams and others
  • Drive change by understanding and adapting to the cultural environment and develop strategies to overcome barriers
  • Lead/Manage the teams (Helpdesk, Network, Security, Windows Systems) that comprise the  Customer Support Section 
  • Adhere to division/department policies and establish work procedure
  • Recruit/Retain qualified staff; develop and mentor existing team members to be future leaders
  • Foster an environment of trust and respect between team members, management, other teams and customers
  • Ensure systems are highly available, secure, manageable, and lowest cost to operate
  • Ensure teams are highly supportive and responsive to the needs of other teams and customers.
REQUIRED SKILLS, ATTRIBUTES & EDUCATION:
  • Bachelors degree in Computer or Information Science or equivalent experience. MBA desired.
  • Cisco CCNA,   Microsoft MCSE certifications, or Security +  desired.
  • 5+ years of management experience with strong project management skills
  • Must excel at verbal/written communications and be comfortable in front of large groups.
  • 10+ years experience in the areas of Networks, Telephone systems, Security, Helpdesk operations and Windows Server systems. 
  • Candidate must possess a broad knowledge of current and emerging technologies, to include virtualization technologies.
  • Be on-call at all times for escalations.